Frequently asked
questions

Absolutely. We take your safety and peace of mind very seriously. Every professional on our team goes through a rigorous vetting process, including comprehensive background checks and in-person interviews. We only hire trustworthy, experienced cleaners that we would feel comfortable having in our own homes.

Yes, Maid For America is fully licensed, bonded, and insured. This means that in the highly unlikely event of an accident or damage, you and your property are completely protected.

Yes. We use industry-leading, secure payment processors to handle all transactions. Your credit card information is encrypted and stored securely by our payment gateway, meaning our staff never has direct access to your sensitive billing details.

We stand behind our work. If you are not completely thrilled with any aspect of your cleaning, please let us know within 24 hours of your service. We will gladly return to re-clean the specific area at no additional charge to make it right.

We understand that life happens and schedules change. If you need to reschedule or cancel your appointment, we kindly ask for at least 48 hours' notice. This allows us to adjust our team's schedule and offer that time slot to another client. Cancellations made with less than 24 hours' notice may be subject to a late cancellation fee.

We are a locally owned and operated business dedicated to serving the Greater Charlotte area, not a faceless national franchise. We focus on consistent quality, transparent communication, and building long-term relationships with our clients. When you book with us, you are getting a dedicated team that genuinely cares about your home.

Routine Clean: Designed for regular maintenance. It includes dusting, vacuuming, mopping, and sanitizing bathrooms and kitchens to keep your home fresh on a weekly or bi-weekly basis.Deep Clean: A top-to-bottom reset. We tackle hard-to-reach areas, hand-wipe baseboards, scrub grout lines, and clear heavy buildup. It is highly recommended for first-time visits.Move-In/Move-Out Clean: Similar to a deep clean, but performed in an empty home. We also clean the insides of all cabinets, drawers, and closets to ensure the space is perfectly prepped for the next resident.

To ensure the safety of our team and the best possible results, we do not handle biohazards (including mold, blood, or animal waste), pest infestations, exterior window cleaning, or lifting heavy furniture. We also do not offer carpet steam cleaning or outdoor landscaping.

Yes, we arrive fully equipped! Our professionals bring all the necessary high-quality cleaning supplies, vacuums, and tools needed to make your home shine. If you have a specific product you prefer us to use on delicate surfaces, simply leave it out and let us know.

For most standard homes and routine cleanings, we send a dedicated solo cleaner or a team of two. For larger properties or heavy-duty deep cleans, we may send a larger team to ensure the job is done efficiently and thoroughly.

We offer flexible schedules to fit your busy lifestyle. You can choose from weekly, bi-weekly (our most popular option), or monthly cleaning services.

Getting started is quick and easy. You can request a free, customized quote directly through our website, or give us a call at (704) 904-8759. Once you approve the estimate, we will help you find the perfect date and time for your service.

Our pricing is transparent and customized to your specific needs. We calculate your estimate based on the square footage of your home, the number of bedrooms and bathrooms, the type of service requested (routine vs. deep clean), and the overall condition of the space.

Not at all. The majority of our clients prefer to leave a spare key, provide a door code, or use a lockbox so our team can work while they are at the office or running errands. Coming home to a freshly cleaned house is the best part of our service! If you prefer to be home, that is perfectly fine as well.